Refund and Cancellation Policy

You may cancel your OhMyWebCare subscription at any time. We believe in earning your business every month, so there are no cancellation fees or penalties.

• Notice period: We require 30 days' written notice before your next billing date to process the cancellation.
• Continued access: After cancellation, you will retain full access to your care plan benefits until the end of your current billing period.
• No cancellation fee: There is no fee or penalty for cancelling your subscription at any time.
• Data retention: Your account data, ticket history, and any stored credentials will be retained for 30 days after cancellation. After that period, credentials are permanently deleted. You may request earlier deletion by contacting support.

To cancel, log into your dashboard and navigate to Account Settings, or email us at support@ohmywebcare.com with your cancellation request.

We want you to be satisfied with our service. Our subscription refund policy is as follows:

If you are a first-time subscriber and are unsatisfied within the first 7 days, we will issue a pro-rated refund for the remaining days in your billing cycle. This ensures you only pay for the time you used the service.

For individual tasks and one-off services purchased outside of a subscription plan, the following refund terms apply:

Work status is determined by the ticket status in your customer portal. If you have concerns about the quality of delivered work, please raise a support ticket and we will work with you to resolve the issue before considering a refund.

Emergency services, including malware removal and hacked site recovery, are non-refundable once cleanup work has begun. Due to the time-sensitive and labour-intensive nature of security incidents, our team begins work immediately upon engagement.

If you request emergency malware removal and we have not yet begun the cleanup process, you may cancel for a full refund. Once our security team has started scanning or remediating your site, the service is considered rendered and no refund will be issued.

To request a refund, please email us with the following details:

We will acknowledge your request within 1 business day and provide a decision within 3 business days.

Once a refund is approved, it will be processed within 5–10 business days. Refunds are issued via the original payment method through Razorpay, our payment gateway partner.

• Credit/debit cards: Refunds typically appear on your statement within 5–10 business days, depending on your bank.
• UPI/net banking: Refunds are usually processed within 3–5 business days.
• International payments: Refunds to international cards may take up to 10 business days due to cross-border processing. Exchange rate differences at the time of refund are outside our control.

If you are unhappy with a refund decision or the outcome of a service engagement, we encourage you to resolve the matter directly with us:

1. Contact support: Email support@ohmywebcare.com with a detailed description of your concern. Our support team will investigate and respond within 3 business days.
2. Escalation: If the initial response does not resolve your concern, you may request escalation to a manager by replying to the same thread. Escalated cases are reviewed within 5 business days.
3. External resolution: If we are unable to resolve the dispute, either party may pursue resolution through mediation or arbitration under the laws of India, with proceedings held in Bangalore, Karnataka.

For any questions about this policy, please get in touch:

Also see our Terms and Conditions for the full service agreement.